I have previously rented cars from Sixt, Budget, and Hertz, and had excellent experiences. However, renting from Europcar this October was frustrating twice.
In February, I rented Europcar vehicles through a rental company at Madrid Airport in Spain and at Tangier Airport in Morocco, with a super full insurance and fully paid upfront.
On October 6th, when I arrived at Tangier Airport in Morocco to pick up the car, the Europcar staff did not acknowledge the rental company or the super full insurance. He demanded that I:
1. Purchase additional insurance, otherwise, I would be responsible for any damages. I firmly refused.
2. Pay a deposit of 24,000 dirhams (approximately 2,400 euros) or I could not take the car. I had no choice but to pay the 2,400 euros with my credit card!!
I faced the same situation at Madrid Airport in Spain.
Will I dare to use Europcar again in the future?!
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Emily Cowper
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