BRUSSELS CAR RENTAL REVIEWS

Not bad! The rental company is very professional and the car is new.

The specified rental and return locations at Brussels Airport are very accurate. We were given a new car of the same grade that had only run 50 kilometers. When renting, the staff (a lady) added a lot of insurance. Although she spoke English, I couldn't contest everything, so I accepted it. The online order was over 400 euros, but I ended up paying over 600 euros, 50% more. I believe whether full insurance is included or not should be made clear on the website during booking so that customers can make informed choices. The price at booking should be the price at pickup.

The staff was extremely rude and impatient. She gave incorrect information about the car. For example, we specifically asked if it was a diesel car and she confirmed it was. However, while refueling, the nozzle wouldn’t fit the fuel tank, and after checking the contract, we realized it was actually a 98 gasoline car. She also didn’t notice why there was no address on the international driver’s license and questioned us with a demanding tone: 'Where is the address?!' After writing it down for her, she complained about the handwriting being illegible and demanded that we write it neatly. But it was all written by me, so how could it be different the second time? Clearly, she was just being difficult.

An excellent car rental company with very quick handover procedures. If you report any scratches before pickup, they typically won't check it, which feels very trustworthy. Haha.