“Budget has good value, but they take any opportunity to charge exorbitant amounts for small damage.”
About Budget:8.0/10
They charged me 188.90 euro for a small scratch on the rim of the front right wheel hub. The amount is exorbitant, but I am also not sure that I did this. I never parked beside a curb. Unfortunately, I didn't pay enough attention to the hubs state when I received the car and I couldn't prove that it was there already. Bad experience.
The rental company did not inspect the car carefully, and they blamed previous scratches on me. Thankfully, I took photos and am currently appealing. Everything else was fine.
The rental company required an international driving permit upon arrival and wouldn't rent the car without it. Finally resolved the issue by contacting the rental service's customer support.
The staff were very friendly, but there are often many customers renting cars, so sometimes you need to wait in line. The cars had several small scratches, but they were all marked with stickers by the company.
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