BERGEN CAR RENTAL REVIEWS

On June 7th, when we went to pick up the car in Bergen, we had already paid for the entire rental before our trip. However, when we arrived at the rental office, they claimed we hadn't paid. Being abroad, it was inconvenient and expensive to contact Zuzuche, leading to over two hours of delay. We ended up paying the rental fee again. This mistake by Zuzuche caused significant disruption to our team. After our trip, when we requested a refund for the overcharged rental fee, we had to provide various documents and only received the refund a month later. In the future, we won't use intermediary platforms like Zuzuche for overseas rentals. Many rental companies are available at the destination, and renting directly will avoid such issues.

When we arrived in Bergen to pick up the car on June 7th, we had already paid for the entire rental cost beforehand. Upon arriving at the rental office, they claimed we hadn't paid. Being abroad, it was very inconvenient to contact the rental company, not to mention the expensive phone charges. This delay cost us over two hours, and we had to pay extra for the rental. Such a mistake by the rental company caused significant issues for our team. After our trip, we requested a refund for the extra charges, but they required numerous documents. It took a month to finally get our refund. In the future, we won't use such intermediary platforms for international rentals. There are plenty of rental companies at the destination, and renting directly won’t have any issues.

Relatively easy and convenient.

Everything went smoothly. Found the store, gave them my name, completed a few formalities, and got the keys.

Satisfied, convenient, the car is new, better than the displayed model. Most of them are Volvos as far as I can see.

Excellent car rental experience. The car I received matched the reservation, pickup was quick, and there was no upselling. Great! The Volvo 90 SUV has a large trunk, easily fitting four 28-inch suitcases.

I booked my car on Zuzuche with a payment of 811 NOK at the store. With the current exchange rate of 1:0.68, my rental cost should be 552 RMB. I added an extra driver at 4 EUR per day, which at an exchange rate of 1:8 should add 32 RMB. My total rental cost should be 584 RMB. However, my credit card was charged 758.52 RMB! Where did the extra 174.52 RMB come from? Please have Zuzuche customer service intervene and ask Hertz to provide a detailed cost breakdown.

The car was not full of gas when picked up.

Helpful at reception, explain the car hire pick up and later drop off process. Next time will probably get a EV instead of PHEV.

Okie to navigate around. Not very straightforward.

I suspect intentional claims for scratches. They immediately located the scratched area, which was a very small spot on the tire that was initially hard to notice.

The scheduled pickup time was 1:30 PM. The Hertz staff delivered the car at 1:25 PM, so we couldn't get the car before then. The staff waited until we successfully picked up the car before leaving.

Booked a Toyota sedan, got upgraded to an SUV, the car was in excellent condition, and the rental and return process was convenient and quick.

Very satisfied with Budget.

Good attitude, simple procedures, and new cars!

Very good

Overall service was excellent, with no extra sales pitches or gimmicks. The car was upgraded.

Picking up the car was incredibly easy. With just the rental slip and driver's license, we got the car. The car was in great condition, with only about 10,000 kilometers.

The car was in great condition and the snow tires had excellent traction. So far, no fines or violations have been found, and the toll fees are reasonable.

The car pickup was quite fast, with no extra fees. The car model is not large; the trunk can hold two carry-on suitcases and one 28-inch suitcase. If you have a lot of luggage, it can only accommodate two people. If the luggage is moderate, three people should be fine.

Easy pick up process and friendly staff

Easy booking process and clear contract