PONTA DELGADA CAR RENTAL REVIEWS

The car we got was a Nissan micra, barely drivable because the clutch was going. We got charge in the end $10 EURO because we didn’t vacuum the car which they never mentioned we were suppose to do.

We had an amazing car in great condition. The experience couldn’t have been easier. We were met at the airport for pick up and drop off. Operation of the car was explained clearly and was a joy to drive.

Easy to book and competitive pricing. Would definitely use it again for car rental.

Ilha Verde exceeded expectations. No waiting anywhere in the process. Pleasant, communicative employees. A near new vehicle in excellent condition. Most of their vehicles looked comparable.

Easyrentcars saved me a lot of money compared to all the rental offers I found on my regular web sites. The most wonderful piece of the puzzle was the CDW with zero excess for a reasonable price - roughly $5 per day for five days - versus rip off numbers like $80 for five days on other sites. A fair price for peace of mind. A huge plus for me. Thank you.

Service was very good. Pleasant staff. The car wasn't in the greatest condition but the roads in the area are a bit rough too.

Goldcar person at the desk was terrible!!!!

Excellent

It was a great experience, I would certainly go back

I was impressed, would do it again

Excellent customer service.

Car was in poor condition.

We did have to wait in a long line to pick up the car.

We needed to switch drivers and if we had booked directly with Ilha Verde we could have done that without an additional charge.

Goldcar ponta delgada has excellent fleet, great customer experience

Easy to book, good deal.

Once we arrived on site, none of our 3 card (issued from 3 different banks) matched their deposit system for the car. But no problem, staff offered us right away a solution : to buy a higher insurance for the car that costs 130€ ! All the other custumers we encounter on site have had the same issue and they were all, unlike us, from the country. Everybody was all angry. Don't ever use this platform, it's a con. Interrent that I could talk on the phone too, couldn't do anything, even if they provided the reservation. RUN !!

The Pickup place is outside of the airport... Next time I will pay the small difference (2€) on other airport rent car company just to not waste more time on looking for the transfer and the traveling time to the Pickup place.

This company does not have a counter at the airport. Because we arrived earlier at the airport it was very difficult to find out where to pick up the car, after making several inquiries from other at other counters we were told that a bus would should up in the parking lot at some point. by going on line we were able to find a main number in Lisbon and called it, after a 15 minute wait the agent told us that the bus would be arriving in 10 minutes. Half an hour went buy and still no bus, finally we were able to locate a local number and managed to arrange for a pick up to their location a few minutes outside the airport. When we got to the rental location, we were told that our car was not available because we were an hour early and the only choice was to take an upgrade for an extra 60.00 Euros or wait an hour, we agreed to pay the extra since we had to be somewhere quickly.

The booking platform is great. The only comment would be to clarify where the car rental company is. Also if you could specify costs for an additional driver.

Friendly staff

LUIS PONTE was very UNPROFESSIONAL, rude and arrogant.when I dropped off the vehicle the inspection with done with a fine tooth “ per say”. It was a very very thorough inspection. MELVIN even went on his knees in front of every tire to inspect for damage HOWEVER when I picked up the vehicle he wasn’t very keen on documenting all the existing damage on the vehicle. That made me very uncomfortable as if they are looks for tho fa to charge you when you drop off the vehicle.

La pression mise pour prendre une assurance supplémentaire à celle des clients La clarté des informations même avec 2 personnes bilingues et un anglophone parce que nous avons dû nous faire expliquer par 3 fois le produit qu on nous a finalement vendu On a aussi insisté pour surclassement le type de voiture nous faisant croire que notre voiture serait inefficace dans certaines rues de l Île. Même après avoir monter le chemin de Ferraria facilement, rien ne nous empêcher d accéder a tous les sites. Seul point positif: la rapidité de réponse par courriel de la conclusion de notre location.

Very slow as they spent considerable time with each customer selling additional insurance . They were relentless about the upsell of insurance..leaving me insecure about what coverage I actually had after purchasing the premium coverage through the booking.

I would have to have been advised that it was a pick up counter and not in the terminal.

I I'm very upset that my rental set full I pick up an empty to return. When I got home a few days later gold car charged me over 40 euros for Philip of the tank. Terrible

Had to pay 10 euros to have the car washed?? Why??

Everything was ok