Unlike my previous rental experiences in Spain or elsewhere, at the ALAMO store in Porto, the rental process was self-service. This was the first time for me! It took half an hour of fumbling with the forms and asking staff for help to finally complete the rental process.

The car was fueled when we picked it up. We filled it up and returned it after our trip. The round trip from Lisbon to Porto is about 700 kilometers.

Alamo shares a counter with Europcar, so we handled the rental process with Europcar. As our English isn't very good, communication with the front desk was challenging. However, the staff were very patient and explained everything clearly. Picking up and dropping off the car was very convenient, and there were staff on site to assist us, making our trip in Lisbon, Portugal very enjoyable.

new car, clean.

At the counter desk, i had to fill in all the required information, but they know this already because we gave it with the reservation. We forced to use the tablet and a service team was standing over there doing notting. I had appreciated they did the fill in or better reuse the information from the reservation. Took us 30min extra.

all went smoothly

Great deals!