The rental price is cheap, but the deposit is quite high—1400 euros for two days. However, they don’t intentionally overcharge you. The staff at the pickup location used to work in the travel industry and now have switched careers. Their service attitude is excellent, and they won’t treat you poorly if you don’t purchase insurance.
Choosing Europecar for car rental in Germany was a great decision, and it turned out to be equally good in Portugal. I prefer avoiding complications, so I booked the basic insurance online and purchased full insurance on-site. If the car gets scratched in the parking lot, you don't have to worry since it's covered by the insurance. Returning the car was a bit tricky, as I had to circle around several times; the navigation was incorrect and I had to ask for directions. To find the return location, navigate to 'Arrival,' and you should see signs for 'Car Return,' or follow signs for 'rent-a-car.' Near the airport's arrival exit, there are fewer signs, so pay extra attention. If renting from an airport location, keep in mind that many lower-cost options might require a shuttle bus for pick-up.
I had a voucher that clearly stated: an automatic, compact car, like a Ford Focus, hybrid, and included SUPER CDW insurance.
The staff insisted they didn’t have a hybrid car, and in addition, they gave me a smaller car.
Later on, I discovered I had been given a car from the economy group.
They also claimed I didn’t have SUPER CDW insurance, which I specifically booked in order to cancel the excess completely.
The representative called the manager, who also insisted that this was what appeared in their system.
He, too, insisted that they had no hybrid vehicles, and he also failed to inform me that I was being downgraded to a smaller car.
Terrible service from an untrustworthy team.
About QEEQ:10.0/10
The QEEQ team responded quickly to the email I sent and stated that they would investigate my claims regarding the rental station.
They made sure to keep me updated throughout the process of handling and checking with the rental station,
and they ensured I was compensated.
An impressive and efficient response.
The car was perfectly adequate and clean, but had clearly been in numerous minor accidents before. Avis' fast track service did not work / was not available at this agency despite having filled in my details in advance.
Pretty good, no unnecessary complications. The pickup process was quick, and they provided a new car with only a few hundred kilometers on it. Upon return, they checked the car's condition and fuel level, and the pre-authorization was canceled very fast. The deposit was only 200 euros.
Rented a car for six hours, and despite saying I didn't need insurance, I was forced to buy full coverage, which cost over 400. The total rental ended up costing 300 plus the insurance, making it more expensive than taking a taxi. Ridiculous.
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