CAPE TOWN CAR RENTAL REVIEWS

There was an issue with the booking.

Good service, quick pick-up process, very convenient

The pick-up and return process was smooth and fast, and the staff were friendly. However, since we booked a fully insured car without deductible, there were some disagreements about this clause during pick-up. The staff mentioned that the terms were guaranteed by a certain agency, and in case of an accident, compensation limits apply as specified by the agency, which cannot be altered. I hope that better coordination can be achieved in the future to avoid the situation of seeking compensation from another party after an incident.

Waited a long time, staff efficiency was low

Attentive service, convenient procedures, and easy return process.

The car was in great condition, the service was excellent, and the process was simple. Highly recommend.

Average

Simple and convenient, good vehicle condition.

Super quick return process!

The staff was not well trained, it took an hour to pick up the car.

The vehicle was a sedan version of an automatic Polo with over 30,000 kilometers on it. The performance and condition were average, and the car was relatively old. Upon returning, I noticed that First Car Rental at Cape Town Airport mainly had small cars, all in average condition.

Relatively fast service. Not as popular as AVIS and other rental companies.

Like: quick service and the best contition of the car
Dislike: I still have not received the funds that were reserved for the vehicle but the company deducted a further R1100 from my credit card

Neutral. The tire pressure was not balanced when renting the car, and the tire warning light was on. The staff didn't know what it meant.

Mediocre

Like: Hyundi H1 was reasonable - good size for 4 adults and 3 children
Dislike: Hündin H1 developed some faults including one door not opening.

Very helpful, also pointed out high-risk and bad road conditions.