PRAGUE CAR RENTAL REVIEWS

Overall, it was convenient. The car pickup location was a 5-minute walk from the Prague square.

The staff quickly drove the car to where we were waiting. They were very friendly, enthusiastic, and efficient.

The store was decent, but returning the car at the airport location took me 3 laps around the airport to find.

Upgrading to a Mercedes was quite satisfying.

Store visibility needs improvement

The service should be quite good.

I rented a GPS from the store for 8 euros per day, but it had no signal when turned on. The reception said it would work outdoors without issue. However, it didn't work outdoors either. I drove a bit but still no signal, so I had to go back to exchange it. Everything else was fine.

The staff were attentive and provided excellent service. Very good.

Although the store opens at 8 AM, the staff started working at 7:30 AM. The pickup and drop-off processes were very fast.

A bit basic.

The store is very close to the airport, the service attitude is great, and the procedures were handled quickly.

The car model was worse than what was ordered, and they refused to exchange the underpowered car. This led to a near-dangerous situation on mountain roads.

Good car conditions, reasonable large companies.

The store mistakenly noted the wrong pickup location, which made us wait an extra hour without any apology or explanation. Not a good impression. However, the car rental service was quite efficient. Thumbs up.

It's quite normal, nothing special.

Excellent service! The location is right across from the Arrival Hall at Prague Airport in Parking Lot C, about 80 meters away. The rental agency is the first one on the left as you enter. I had prepaid in full, and they didn't try to sell any additional insurance. I mentioned I was going to Austria and Hungary, so they said they need to deduct around 30 Euros from the deposit. They gave me a new car. The parking is inside the parking building. Possibly because it was early morning and not many people around, the staff took me to the car slot and informed me of its location. When returning the car, there are two entrances to Lot C for different rental companies, each marked clearly. Dollar is accessed from the right side. Just drive up, the automatic doors will open, and the staff inside will assist you. They inspected the car's exterior and fuel gauge, had me sign, and I was done in 2 minutes. Highly recommended!

The trip started off well, and the rental company gave us a free upgrade. But after returning home on May 2nd, they inexplicably charged 3100 kroner to our credit card on June 21st, which we had left on file when renting the car. They still haven't provided a reason for the charge, very unsatisfactory!

The store is located in the center of Prague and is easy to find with the address. The customer service is easy to communicate with, and both pickup and return are very quick.

Quite convenient and efficient!

Both pickup and drop-off were very convenient.