Showed up a day late and was told there were no cars. Prepaid full amount and insurance, no refund at all. You could charge me for one day's rental for being late, but taking everything is unreasonable since you didn’t reserve the car for me and I didn't cause any damage. Moreover, you didn't remind me to pick up the car. I won't use this company again.
It took a long time to locate the car at Prague train station, but returning the car at the airport was extremely fast! We booked a seven-seater but got a five-seater, which was disappointing. Luckily, we were only five people. If there were six, it would have been impossible to fit.
Budget doesn't have a great reputation, so make sure to inspect the car carefully. Even if you have full insurance, issues can still arise. We found several scratches that weren't documented when we picked up the car and had the staff note them. However, when returning the car, we discovered scratches on the lower front windshield that we hadn't noticed earlier. We had driven for less than two days and hadn't hit anything, so we're just glad we had full insurance.
About QEEQ:10.0/10
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