HELSINKI CAR RENTAL REVIEWS

They take advantage of customers with poor English skills

Like: Adaptability. Mistake in their system. Found a solution very quickly

Like: Very friendly and professional staff.
Dislike: Pick up instructions.

Excellent! Noticed an old scratch when picking up the car and informed the rental staff. Took a photo right away. Had no issues when returning the car!

The company secretly added extra insurance charges without informing the customer. They used chat and credit card issues to distract the customer and trick them into signing the contract. This is a deceitful company!

I chose a rental location from the QEEQ map that was supposedly only 600 meters away from Helsinki Central Station, but the actual address was 6.3 kilometers away. QEEQ should correct this to avoid misunderstandings. I had to call Avis to arrange for the car to be relocated to a branch almost one kilometer away from the station (since Avis only has this branch near the Helsinki station, and it’s not 600 meters away). We dragged our luggage to the branch, where the staff warmly welcomed us and upgraded our car to an automatic transmission for free.

Dislike: By mistake I have reserved the car for 10:30 PM and I came earlier 11:00 AM Finnrent charge me for additions 41 Euro. This first time that a rental car charge me because of it.

Like: Very nice car
Dislike: Two things. First: I live in Finland and I have a cottage in Estonia. Why I must change car when I go to my cottage ? I thought Europecar is a real EU car. I see no risk espasially when I did order a non expensive car. Second: I always order my car before I come to Finland thruough internet. Why you use the currency of the country where I am ? I always loose currency change money if I need to change my reservation.

Good service, they also provided a diesel car which was new.

The process was very convenient and the service was excellent. They even paid fines for me in other countries, saving me a lot of trouble.

Counter staff were helpful.

Pretty good, but picking up the car after business hours requires an extra fee of over 30 euros. The location where we picked up the car operates until 8 PM, and after this time, you need to go to the regular pick-up counter. Although the counters are very close to each other, it can be hard to find without specific instructions. We found it by accident. Of course, you could probably find out by calling the rental company.

The service is quite different from the current car rental industry in China, and some people might find it hard to accept. It is recommended to add Chinese-language services if the renter is Chinese.