The vehicle condition is very poor, it's the worst car I've ever driven! The store has no service awareness at all! It's the worst car rental experience I've ever had! The car has a strong body odor, it's disgusting!
No one was at the counter on time, and the phone couldn't be reached. The actual car provided did not match the order and was not of the same class. They only agreed to change the vehicle after I requested a cancellation.
Every time I go to the counter, it's almost impossible to find someone. Very few staff speak Chinese. The return location is extremely hard to find, and I got lost several times.
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