Excellent

Spent 1-2 hours fighting at desk against 3 poeple trying to force me purchase $600 in insurances that I already have. With 30 hours travel and 6 hours jetlag, this is not a situation that I want to live again.

Long line at the pickup counter. Saw a bunch of staff that could have helped but just stood around talking to one another. Everyone in line was commenting on it. Drop-off was fast but when I went inside to catch the shuttle I again saw a long line at the pickup counter with people that looked like they could have helped. The car reeked of dope when we picked it up, but it was the only one left of the size we reserved so we had to take it. As well, your staff dismissed it as a minor issue when I complained about it. We left the car in the garage of the home we rented for three days with the windows open and it still smelled when we returned it. One of the brake lights didn’t work from the moment we picked it up. Imagine what would happen if I got stopped by a cop for a bad brake light with a car smelling of dope? I specifically reserved a ski rack when I reserved the car and my reservation confirmation showed it, but there were none to be had. Caused a headache when we tried to load all of our skis. Actually needed to call a friend to rent another, smaller car to carry the people that were displaced by the skis. Pickup counter staff tried to up sell me on insurance. It is certainly the prerogative of a business to up sell, but they most definitely didn’t have their facts straight regarding the fact that my own insurance policy will cover any rental vehicle I drive, even if it costs more than one of my own vehicles, so they were misleading and I don’t care for that. Leaving aside the door smell and brake light, the car ran smoothly and was actually quite nice. The price for the rental was excellent, but all things considered, it wasn’t good value for my money. I rent at National for business trips and while I would have paid quite a bit more, they would never give a customer a vehicle that smells like that; I rarely wait more than a few minutes in line; their staff are courteous; I’ve always gotten the ski rack when I’ve reserved one.

Like: I was late getting to the airport and the shuttle driver told me the fastest way to get through security and to my gate.....this was very helpful and I was able to just make my flight.
Dislike: long line to pick up my vehicle

Like: Was given a wonderful brand new hybrid upgrade that saved me lots of money on gas and served my needs better. Kind and helpful staff.
Dislike: The line was long at pickup... Seating for folks (elderly, parents with little kids, etc. needed)...

Like: Price was good, car was clean
Dislike: Car had nearly 50K miles and it felt beaten up. But it survived the mountains in CO so it's alright