Initially the staff were helpful although they left early before time of our return and no communication regarding refund of fuel due to tank not being full as paid for!!
“No cars available on arrival. Left stranded by Easyrentcars.com.”
About Easirent:2.0/10
There was no car on arrival at the airport.
No one tried to help me.
I had a pile of bags and am 6 months pregnant. I was travelling to be at my fathers funeral. IThe rental company didnt seem bothered that I was completely stranded in the middle of no where.
The phone helpline answered the first time and said they'd get back to me. I waited 2 hours and no one got back to me.
I tried calling the phoneline again and they hung up 4 times.
My friend had to cancel his trip so he could help me, and I had to find other transport.
This rental went well. But that day I had to drop off the previous easirent car in Bristol airport and take three buses to Cardiff airport to collect this one.
I booked an automatic car. The maanger said that that automatic car had not been in use for a while so better to take manual car. He offered a manual car with sat nav and reversing camera in the same price.Unfortunately that car did not have either of those things - and he fooled me. On my return he was not there and his junior left a note for him to refund of the difference between manual and automatic car - and still waiting for his response.
I must say that the customer service provided by Jacob was excellent. It was the first time hiring with Easirent and the whole process was a breeze. The car was top notch too.
About QEEQ:10.0/10
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Customer Service
Frustrating and uncomfortable.
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