Ended up with a good car but had to argue to get it.

Waited over 1 hour to get my car. Need to have more people at the counter.

Car was clean and performed well in the mountains even though it was not an SUV.

Like: I liked the friendliness and the service.
Dislike: The first car I was given had low tire pressure so I had to go back inside to get a different car. The second car I was given and left with still had some trash in it from the previous renter! Not a big deal, I just thought that the cars were supposed to be cleaned out between reservations.

Like: Employees extremely helpful
Dislike: Waited 2 hrs to obtain service another 1/2hr to obtain the vehicle

Like: the rate I got was a great rate!
Dislike: I had picked up my car at around 1030pm and the lights in the parking lot where my car was parked were out making my pick up very dark. I had to use my phone for light to look over the car and was not happy about that.