Waited over 3 hours in line for a vehicle. People were furious!!!!!!!! Never again!

Tracy J

United States

Reviewed: Thu, Mar 28, 2019

About Advantage: 7.7 /10

We waited over 3 hours for our vehicle. We learned it was no fault of the very nice ticket counter employees but they did not have enough cars turned in and checked in for them to rent out. They were giving everyone what ever came available the next car. We did end up getting a mid size SUV instead of a full size. It was a little banged up with over 26K miles but it was a good car. I will never use them again though and pay the extra money for a well know rental company. If my husband was here now I would get the video of the massive line at Advantage and Fox and all other car rental lines empty.

Full Size | Toyota Camry or similar

13-day rental

Relevant Reviews on Advantage Phoenix International Airport

George

United States

7-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Tue, Apr 2, 2019

“Good experience”

About Advantage: 8.7 /10

Service as good or better than big name renters

About QEEQ: 8.0 /10

P.Cernohous

United States

9-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Sat, Mar 30, 2019

“Very confusing when going through the car rental expereince at the counter.”

About Advantage: 8.0 /10

Had to go back and revise my contract for I had requested no insurance coverage but it was included in my final contract. Same for roadside assistance. Misunderstood the counter agent on what was being offered. Had to contact them and have it dropped for I did not want this service once I had signed for the rental.

About QEEQ: 7.0 /10

United States

3-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Sun, Mar 10, 2019

“The pickup directions were more complicated than the actual process.”

About Advantage: 7.7 /10

The clerks at pickup were not very clear about self-checkin. Fortunately, the lady at the gate took care of details missed by the checkout people.

About QEEQ: 7.0 /10

M.Alt

United States

20-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Sat, Mar 9, 2019

“Did not have a rental car available until the next day.”

About Advantage: 7.0 /10

Advantage in Phoenix was the worst rental car company I ever had to deal with. When I arrived at the rental car center, Advantage did not have any rental cars available. Also, at 20 other groups of people were waiting in line at 12 midnite for a rental car with no cars available to rent. I had to rent a car from Dollar rental cars for $114 for 24 hr. rental period. I had to go back to Advantage the next day. They only had diesel cars available which costed me more than $50 in gas as compared to a gas car for the 19 day rental period. The worst rental car experience I ever had.

About QEEQ: 10.0 /10