Advantage Phoenix International Airport Review: Pickup/Drop-off Excellent, Cleanliness Very good, Customer Service Exc......

N.Lemachko

United States

Reviewed: Sun, Apr 7, 2019

About Advantage: 9.7 /10

Service was very good. It was fast and I had no problems. Prices were reasonable and I was pleased overall.

About QEEQ: 10.0 /10

Full Size | Toyota Camry or similar

6-day rental

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L. Bryne

United States

8-day rental

Full Size | Toyota Camry or similar

Reviewed: Mon, Nov 18, 2019

“Thankfully we did not face huge lineups to tent the car like I have with other companies”

About Advantage: 9.7 /10

Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.

About QEEQ: 10.0 /10

Easy to use.

j.vickroy

United States

7-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Thu, Mar 7, 2019

“The long wait took time away from our vacation. They need to hire more help!!”

About Advantage: 7.3 /10

The line to receive our car was ridiculous! And then when we did get to the counter they didn't have a car available for us so we had to wait another 40 minutes. The car had a nasty smell on the inside of it and did not smell fresh and clean.

About QEEQ: 10.0 /10

E.Boyer

United States

18-day rental

Economy | Nissan Versa Note 2 Doors or similar

Reviewed: Sun, Feb 10, 2019

“Not informed car was diesel. Had nicks and dents in sunlight. No AC for duration.”

About Advantage: 4.3 /10

Called customer service 7 times got platitudes from different people. No resolutions offered. Expected me to drive 3 hours to Phoenix to trade car. And 3 hours back to where I was staying. Automatically offer $50. Off when returning car. NOT HAPPY!!!

United States

3-day rental

Intermediate | Kia Forte 2 Doors or similar

Reviewed: Mon, Feb 4, 2019

“Wait time caused by several attempts to upsell.”

About Advantage: 7.0 /10

Overcharged after denying extra upgrades and drivers. Frustrating experience overall.

About QEEQ: 10.0 /10

a satisfied customer

United States

8-day rental

Intermediate | Hyundai Sonata 2 Doors or similar

Reviewed: Mon, Jul 16, 2018

“Simple is Great”

About Advantage: 8.2 /10

Like: The vehicle that I received was one that I like and it only had 12,000 miles. As a mid-size it had lots of tech bells and whistles, but didn't have an onboard GPS and console map display. Friendly staff that made it simple.
Dislike: Nothing you can really do about the location of the rental car pickup. It was OK but not really close to the airport.

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