Surprisingly friendly and smooth service

Satisfied

I strongly advise against choosing this company if you are in a hurry. It is the only one without an airport counter. When I arrived, there was no staff at the airport. I had to ask many people to find out that I needed to go to the parking lot outside to find a staff member. The store's phone number was unreachable. Then I saw one staff member arguing with two customers about not being able to use debit cards or Amex. I waited a long time before he finally spoke to me, and he didn't help with the luggage. It was a very long drive to the rental location. There was only one staff member, and I waited a long time to get the car. Returning the car was even worse. I waited a long time for the shuttle bus to arrive, and it was full, so I had to wait again. Avoid this car rental company if you are on a tight schedule. Also, if you are returning the car at night, be very careful. The navigation to this return location goes through a very desolate area, which is very scary.

The car exchange was quite convenient, with shuttle buses to and from the airport. However, the security deposit return process is too slow. I returned the car on the 13th, and the authorization still hasn't been lifted.

I made the reservation through the QEEQ platform, which clearly stated that CENTAURO accepts deposit by debit card. When I went to the office to pick up the car, even though I showed the voucher that clearly stated I could pay the deposit with a debit card, the clerk insisted I needed a credit card. I finally picked up the car after about two hours, the only reason being that there was a long queue behind me because I informed that I am not going to leave the counter if I don't pick up the car. Except for this incident, everything else was fine.

Perfect as usual...