The web site says that the car is on site at the airport but it is not and hasn’t been for 3 years. It doesn’t say car park 5 for a shuttle bus to go off site. This was very efficient but none the less not what I expected and very annoying.
All good and did not collect the flagged out-of-hours charge. The depot previously traded under the Thrifty brand which I had used in the past on a couple of occasions. Waited maybe 20 minutes for shuttle transfers to and from the rental depot.
About QEEQ:10.0/10
Very impressed. Cannot think of anything that could have improved the experience
Car was adequate, condition of the car was not great.
When booking I chose a company based in the terminal. Upon arriving at the desk I was told that green motion are no longer based at the airport and that I would be transported by minibus to their off site location.
I really think this needs to be made clear at the time of booking.
Despite this little miscommunication the driver was very helpful and it was only a short drive to collect the car.
Having already payed for premium insurance made the collection process quick and easy .
About QEEQ:10.0/10
Please update your information about the location of green motion as they informed me they have been off site for nearly a year.
Counter staff (Europcar) were really friendly and helpful. Car was easy to find and close to the terminal building. The vehicle was perfect for our purposes. Drop off was very easy and straightforward.
Absolutely shocking a rental car with over 45 000 miles a clutch that is held up with cable ties a steering wheel that you can feel it hit your feet every time you turn and they wanted to charge an extra 40 euro for picking up from europcar for that price ill get myself a car the size up besides for the fact I paid for a Mitsubishi colt and got a opel corsa which is in a different category (basically your renting from europecar but since you don't rent directly from them they give you the worst car)
About QEEQ:8.0/10
Great platform
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