There is nothing in their terms and conditions when booking stating that if you choose to use your own insurance it’s TEN DOLLARS PER DAY or that the Sunpass is required for rentals. We declined their insurance and did not want the sunpass as we were not traveling thru rolls in Florida and when we returned the car we noticed there was a $50 charge for using our own insurance and $50 for the sunpass we didn’t want and they would not refund us. Their customer service at Jax cars was awful and the location was very sketchy.
The office location was off site from the airport but there were no signs about it at the airport with the other off site car rental vendors, and there was no shuttle. You have to call JC and have them pick you up. Also, you are forced to pay an additional $10 a day for the Sunpass Toll equipment, it is not optional. The price was very good though, and the customer service was as well.
About QEEQ:10.0/10
I love Easyrentcars.com. It feels like a cheat code for getting the best deals.
“Unforgettable experience, bluntly REFUSED to pickus up at the Airport after waiting for three hours”
About JC:2.0/10
what car? after calling for "pick-up" from the Airport and actually begging some-one to pick my wife and I up, after 3 hours I finally had to rent from another rent-a-car so that I can get where WE were going.
First they delivered the vehicle without gasoline, without water for the windshield and it was dirty. The last day I was stopped by the police since there was a car registration verification and it was expired 1 year ago. they added the tolls fee without consent.
The only bad experience was I stated I was bringing the car back at 10am later decided to close to boarding and was there at 830am. But the mgr. was extremely helpful and the return went smoothly. Next time if I change the time I will call in advance also .They also returned the security deposit promptly and did not keep it a few days as other car companies. Will use easyrentcars.com in future and will recommend JC to others
About QEEQ:10.0/10
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Will never use JC car rental again.
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