The car pickup location is extremely hard to find, very hidden and far away. I have rented cars nearly ten times abroad, and this is the first time I encountered a rental company that requires extra attention to the car's interior cleanliness. If they find any trash, water stains, or sand on the seats, they will fine you 80 euros (and even suggest you pay ten euros to wash the car outside before returning it), which adds unnecessary inconvenience to travel. One female staff member had inconsistent car inspection standards, so make sure to take extra photos. The other male staff members were okay. The car was not rented with a full tank, making it difficult to control how much fuel to refill, which is very inconvenient. The rental company tries to scare you by saying local traffic accidents are common to sell insurance and pointed out that off-road scenarios are not covered by insurance. However, many beaches in Crete involve off-road driving; are we supposed to walk there to avoid dehydration!? I suggest avoiding this rental company.
“They didn't have the car I'd booked and you can't trust the ratings.”
About Keddy by Europcar:2.0/10
I've had to mark everything as 'Terrible' because, despite booking a VW Polo (automatic) or equivalent 9 months in advance of my arrival, no suitable car was available on the day.
I was told that if I wanted an automatic car (which obviously I did as that's what I'd booked) I could either have a Smart car (wouldn't fit my luggage) or a Mercedes Vito (7 seater minibus). Obviously neither were suitable. I was told I'd have to wait until the next day for a suitable car - also not acceptable as my resort was a 1 hour drive from the airport.
I was eventually offered a choice of 3 larger manual cars. Of course, I was forced to accept one - a battered up old Ford Focus. What a treat, thanks Keddy by Europcar. I don't drive a manual car at home so wasn't keen on doing so in a foreign country - hence I'd booked an auto. The company was not willing to compensate us financially as the Focus was in a higher bracket to a Polo. Hardly a benefit when you want a small car you can swing through the tight roads and park without fear. Needless to say I didn't get the use out of the car that I expected, as I wasn't comfortable driving it...
The staff at the rental agency in Heraklion - Apollo Car Rental - were excellent; friendly and flexible in problem-solving. Also they all had high level language skills not just in English. One felt one ‘was in good hands’.
Great from start to finish, flight was delayed we called to let them know, no issues upon collection. I liked the fact they also had staff outside who gave you the car and collected it back at the end of the rental so you dont have to mess about going back and forth to the desk. The car was also great, good spec.
Nos cobraron un suplemento porque según ellos el lugar de alquiler estaba cerrado cuando se podrujo un pequeño retraso en el vuelo. Por otro lado, tuvimos que pagar un seguro extra para tener el coche 100% asegurado habiendolo pagando con queeq.com
It's been already a week and I have no confirmation whatsoever that everything is ok with the car that I returned and I haven't been returned my deposit
Great staff,very helpful and no pressure selling of additional insurance - made a nice change! Car was fine and damage was fully identified prior to start of hire.
Nothing major just a number of dents which had no effect on its purpose. Would recommend.
About QEEQ:10.0/10
All good. Platform was easy to use and provided access to a great rental.
We had booked an SUV but given a smaller car. Tried to swap it for what we had booked but were told we would have to pay an upgrade fee?!
The car we were given was not the same class as the car we booked.
About QEEQ:8.0/10
Awaiting QEEQ to assist me with a partial refund for my booking
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g.aharon
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