Rep didn’t speak English. Car had no washer fluid and was not very clean on the inside.
About QEEQ:8.0/10
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. Thank you for your feedback. We look forward to serving you better next time.
Due to traffic, I arrived at Europcar in downtown Jerusalem at 11:00 AM. The staff impatiently told me 'you are late, your car has been cancelled.' I have so many questions—where is it written in the policy that you cannot be late for pickup? I paid the full amount as a prepayment. With no other option, I had to communicate with this extremely dismissive staff member, demanding that they provide a car and show me the contract clause stating I cannot be late.
“I am disappointed with the customer service of Europcar”
About Europcar:3.0/10
I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking
I had to give $2000 deposit which I was not informed before
When we picked up the car (mini van as we were 6 passengers) there was a piece of trim/floor on the floor of the car just sitting there. I had to take it out to give to the staff. There were many scratches and dents and the front bumper was questionable. The car worked fine but when we hit a certain speed it sounded like we were going to lose our front bumper.
They required us to have 3rd party insurance even though we were covered by our credit card and we were not allowed to rent without it. This was an additional 120$ US for 3 days.
Guys in the garage were extremely rude on the pick up. Then, on the drop off, the same guy who was extremely rude, with a cell phone flashlight, found a tiny nail in my tire after looking for it for 10 minutes. Still convinced the nail was in the car before we picked it up. Added an extra hour to our already 1 hour drop off time.
About QEEQ:10.0/10
Simple, easy, good.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Fine car. Dirty interior on pickup.
Relevant Reviews on Europcar in Israel
August Bessemer
-
-
-
-
View more >Y.Havasov
-
-
-
-
View more >R.Fuller
-
-
-
-
View more >-
-
-
-
View more >J.Galtman
-
-
-
-
View more >