Felt like I was part of a up-sell scam, bait and switched!
G.A
United States
Reviewed: Fri, Apr 26, 2019
About Advantage:7.0/10
Very disappointed in the car I received. I'm from the motor city and specifically went with your company to get a Chevy Impala or similar big 3 car (As Advertised). Frequently visit Vegas and always get a Ford,GM,Chrysler. At pickup, the agent (JOHN) knew I was unhappy and offered to "upgrade" to a Mustang which I thought was great. Then tried to charge me $800.00 on top of my booking, that's outrageous. He offered me many cars which I did not want to drive ie- Toyota, Kia. I ended up getting a Passat, when I went to pick it up, there was a nicer condition Passat, but it was "taken" when I asked about it. It was a vehicle to drive but not what I wanted and not pleased with it at all. Then to top it off, it was a Diesel, which they never informed me of. When I went to fill it up, I did not know, so I went to the wrong pump, had to cancel the transaction. At the right pump (Diesel), it would not take my credit card, so I had to call my credit card company to allow the charge. Feel free to call my number, I'd love to talk with customer service about this rental, very unhappy overall!
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Felt like I was part of a up-sell scam, bait and switched!