Great staff - good car

Queued to pick up and return the car. Everything was great, just didn't get the desired car model and had to downgrade.

The staff were initially quite enthusiastic, but later they recommended insurance worth about 200 euros. We showed her the rental agreement and explained that we had already purchased collision coverage in our country, but the staff said that the insurance bought domestically wouldn't cover it here. She emphasized that even a minor scratch would have to be compensated for if we didn't buy their insurance. With no other option, and after nearly an hour of trying to contact the rental company (the phone numbers provided couldn't be reached abroad), the staff became very impatient with the time we were taking. We ended up reluctantly purchasing the 200-euro insurance. We had originally booked an automatic car, but they gave us a manual one. Fortunately, the German staff who helped us pick up the car quickly arranged for us to switch to an automatic vehicle.

Great service.

Fast service

Got upgraded to opel corsa . Very nice staff . But one of the staff confirmed that any little chip or dent on the car cost a minimum 99 euro to the customer even if Hertz doesn’t fix it . So you have to be very careful and make sure you have recorded all little dents and scratches on the car which was not the case for me . I had to go back and get it reviewed which took a little bit of time . Drop off was very smooth .

Good booking process