Great staff - good car

The wait time to return the car was extremely long, without any queue, just very slow and inefficient service. Do not choose Thrifty, absolutely do not choose Thrifty! Out of all my car rental experiences, this was the worst service ever. The wait time to return the car was extremely long, and no one told us we needed a parking ticket. Luckily, we left the ticket in the car. When returning the car, the staff purposefully lost the ticket and demanded a 180 dirham penalty fee due to the missing ticket. They even dragged us back from the airport security check to look for the ticket. We confirmed we left the ticket in the car and refused to pay the fine. Ultimately, the parking staff easily found the entry time through the license plate and reprinted the ticket. Yet, Thrifty used excuses to charge us the fine. Ridiculous! Moreover, we parked for less than an hour, so I don't understand how they calculated the 180 dirham fine. Horrible car rental company and a disgusting experience!

Excellent

Service is good, and the car is in good condition. However, they strongly recommend buying additional insurance (we bought it through QEEQ), which seems misleading.

Very good, convenient and quick.

The car was not in the best condition, but the service was acceptable.