Great staff - good car

Waited a very long time during car return, no queue, just very slow and inefficient. Never choose Thrifty, never choose Thrifty! I've rented cars so many times, but this was the worst service ever. I had to wait a very long time to return the car, and during that entire time, no one informed us that we needed a parking ticket. Fortunately, we left the parking ticket in the car. However, during the return process, the staff deliberately lost the parking ticket and then asked us for a 180 dirham penalty fee as an excuse! We were pulled back to find the parking ticket just before airport security. We refused to pay the fine, confirming that the ticket was left in the car, and eventually, the parking staff easily found the entry time through the license plate and reprinted the ticket to resolve the issue. They just made excuses to charge a fine, which was outrageous! Moreover, the total parking time was less than an hour, so I don't understand how they calculated the 180 dirham penalty! This rental company is horrible! A disgusting car rental experience!

Pickup was convenient, got a free upgrade to a Renault Flu. Lost the car keys in Antalya, but got the car towed to a locksmith company and had the entire locking system replaced. Fortunately, I bought full insurance coverage before the trip, so all the costs were covered.

The staff at downtown Sydney and Melbourne airport were friendly and helpful. The car rental procedure was quick and efficient, and the car was in good condition.

At the San Francisco Union Square location, there weren't many vehicle options, but there were more choices at the airport. I originally booked a mid-size SUV Toyota Rav4, but the Union Square location gave me a small SUV from Chevrolet, which wasn't powerful on the highway with steep slopes. I switched to a Jeep at Las Vegas airport and it was much better. Both cars were quite new, having been driven only a few thousand miles and ten thousand miles, respectively. Renting and returning the car at the store was very convenient.

Thrifty does not operate 24 hours. Although I had refueled the tank fully, due to no handover, I was still charged for 10 liters of fuel, plus the cost, which amounted to over 33 dollars. Frustrating! The vehicle was fine, well-equipped, but no model upgrade and didn’t use UnionPay card.