Great Service and Car but not Full to Full!

Probablement la pire voiture que je n'ai jamais louée. Vieux véhicule, bruits de carrosserie branlante, équipements endommagés. Je suis surpris qu'elle aie tenu l'ensemble du séjour.

Great car and the person that explained all about the car was super kind and helpful! Very satisfied with everything and would use them again for sure!

DO NOT RENT A CAR FROM THIS PLACE. I visited Kefalonia with my girlfriend and rented a car here for 2 days. We were offered 50 Euro insurance but declined because we had purchased external insurance. The car was inspected by a Europcar team member and scratches and marks were noted. The underside of the car was not inspected. We were EXTREMELY careful when driving around for 2 days. Upon arrival, the car was inspected and we were told that a there was a scratch on the UNDERSIDE of the car and 300 Euros was payable. I can guarantee you that not only did we not cause this scratch, but that the underside of the car was NOT inspected properly in the first instance. Please see the photo of the scratch I was charged 300 EUROS FOR (thank god our amazing external insurance covered this- RentalCover.com)

I asked the pick up/ return location Europcar staff if the car could be delivered to the place where I was staying and I was told that since I booked my car online I should speak with “the internet”. Poor customer service and bad approach.

There was confusion around the pick up date.