I had an upgrade to SVU, which was a great complement

Overall excellent service

It was okay, but the return location wasn't updated, and GPS directed us to the old airport. Almost missed our flight.

Overall service was good, they took us to pick up the car.

The car was a pretty pathetic vehicle which was so gutless it's not really very safe to drive on Qatari roads. The car absolutely reeked of carpet/fabric cleaner for many hours after pickup, it was nauseating. The seats were still stained, the staff member only caring about the appearance of the car on the outside. Dropping the car off, nobody was at the counter for about 15-20 minutes and I had to just wait there with no idea if anybody was coming or not. It was pretty difficult to understand the English (no arabic) of the staff members, especially when I called to ask to extend the booking. I couldn't understand how much extra it would be to extend for another day, so had to just accept whatever it would be the next day as the person could not communicate the cost to me. I have no idea if/when my credit card hold would be removed - these things were not communicated to me.