Todo perfecto y el auto nuevo con 0 km

Due to language barriers, the store did not provide Chinese-speaking staff or instructions in Chinese. We were unaware that the car couldn't leave Cebu, and now we are waiting for the rental company's headquarters to inform us of the penalty amount. The deposit hasn't been refunded yet.

When picking up the car, the fuel tank was not full; it was one bar short, but they still required us to return it with a full tank.

We booked a Toyota Auris but got an Opel Turbo instead. The car was in great condition and better than what we expected. The service was excellent. 10 out of 10!

Budget! My first time driving abroad, such thoughtful service! Highly recommend! At Zurich Airport and Florence Airport, both share the same counter with Avis, very prominent. The staff are friendly and courteous, very attentive. The car was almost new, with less than 1,000 kilometers. We mistakenly filled the tank with the wrong fuel and broke down on the highway from Florence to Milan. Called the roadside assistance number on the rental agreement, and a tow truck arrived in 15 minutes, towing us and the car to a repair shop for free. The staff asked for our preference and helped us get a taxi to the nearest Florence Airport Budget counter, where they immediately gave us a new car free of charge. Returning the car was easy.

all my booking was done with a confirmation email there was no paperwork and yet when I came to drop the keys in the box i was supposed to drop the keys with the paperwork. A bit confusing and disconcerting putting the keys in the box without anything.