What you expect to get is not honoured

The distance from the airport was unclear, and there were no clear instructions on where to wait for the shuttle. After making numerous calls to customer service, I finally found out where to wait, but the shuttle took a long time to arrive. At the rental office, there was only one person working, who was overwhelmed and it took a long time to get the car. When I wanted to return the car a day early, I called the local office during business hours but no one was available. They told me to wait for twenty minutes, but I waited for an entire hour with no contact. I eventually had to call customer service again to get in touch. Such a waste of time!!!!

The rental shop is too far from the airport. After leaving the airport, I couldn't get in touch with the pickup staff by phone and had to ask QEEQ customer service for help. It took half an hour to finally get in touch. The car I got was a two-door Toyota, which was quite small and old, and it came with only half a tank of gas. They said they were too busy to fill it up. When returning the car, it was hard to control the refueling amount and I ended up adding too much fuel.

I am very satisfied with atlas with last 2 booking with them . Would not consider anyone else

Have always received best price

Staff was very helpful and pleasant to interact with, appreciate everything. I needed to call the general landline to get instruction for pick up and drop off and was helped very quickly. It's great that a text message was able to be sent regardless of the country my number/sim was linked to. Very happy with my experience!

Well well, firstly what was advertised was $89 per day plus insurance. When I got to Atlas rental the lady behind the counter proceeded to explain why I was an idiot to use easyrent cars platform. Then proceeded to charge me an additional $300 for insurance and extras. Overall, poor service, poor 3rd rate experience. As someone whom travels extensively and rents vehicles on a regular basis I won’t be using Atlas again - furthermore, I ended up with two insurance policies for a 2 day car trip and paid $400 for these - crazy. Anyway the trip was good, however atlas (no thank you)

Easy