Had tyre punctual on our last day rental travelling back to jb from kl. Text for emergency assistance. Lucky nearby found a workshop, and told the spare tyre is different size, cannot use. Text emergency assistance and was kept blaming is our fault to damage tyre and offer ZERO solution.

The whole pick up process is slow. I was wondering if they can speed up the process by requesting for details online first and cut down on manual paperwork. Be prepared to wait at least 30 minutes for the whole paperwork to be completed. We chosen the option for car seat for our little girl at 3 years old. They did not want to install the car seat and expect the customer to install themselves. I am not the owner of the car seat and hence this again slows down the process of collecting the car of trying to figure out how the car seat works. The car seat looks old too and don't look clean. I opted for Nissan Almera but got a Proton Persona which they mention as equivalent. So do beware if you are expecting an imported car but got a local car. Nissan is surely more stable and comfortable to me.

They could include options such as car seats in the total price.

The customer service is average.

The car given was not what I have paid for due to availability. I was given a cheaper alternative and the car was very old.