The staff at Johor Bahru's car rental company were warm and attentive, addressing customers' urgent needs. I originally rented the car through Ctrip, but it was never confirmed. It claimed to confirm within 12 hours, but even after 24 hours, there was no confirmation. If I canceled the order, I would have to bear the loss. I will never choose Ctrip for car rentals again.
After arriving at the airport, no one was there holding a sign to pick us up. Before our departure, someone added us on WeChat, but after arrival, they didn't answer WeChat calls. It took 10 minutes for someone to respond, saying they were on their way and needed 20 minutes. In the end, we waited 40 minutes. The car pickup experience was poor.
Overall very satisfied; the car pickup process was smooth. On the way to the hotel, the left mirror hit a road barrier, and there was a small scratch on the car body. The rental company took the car for assessment the day before return and provided a free ride to the airport the next day. The compensation was reasonable, and they provided a receipt from the repair shop.
Do not rent a car from this company! The deposit was charged as a regular payment, and it's been over two months without a refund. I noticed many people had similar experiences based on the reviews. This seems to be a recurring issue.
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