Easiest car rental ever!

The drop-off location closed at 1 PM, but there was no reminder when we rented the car, and the system did not display this information. We had scheduled our return for 4 PM, but when we arrived within the designated time, there was no one to assist us. After calling for assistance, we deposited the keys into the self-service drop box. The rental company didn't process our return until two days later, charging us for an additional two days... The issue remains unresolved after communication.

We were given a car that hadn’t been properly checked and had illegal tyres and a slow puncture which led to very dangerous driving.

The booking platform was good and resulted in a good price.

The car was in an excellent condition and enjoyed the ride throughout our journey. However, the staff on duty for the pick up day arrived almost an hour later than the opening hours which is supposedly to be 8am. Also, the staff got quite annoyed when he was upselling additional insurance even I have mentioned it many times I have bought addtional coverage. This has overall delayed our journey out of London.

Well done and keep up the good work!

On non acceptance of upgrade and then offered a VW Polo which i was told was the same size!! I was asked to wait 2 minutes and then a miracle appeared a brand new VW Golf . Amazing or what!! Typical hire company rip off, the kind of experience which gets all hire car company's tarred with the same brush.

It was a brand new Ford Focus with delivery mileage on it and it was great. Thank you

I booked the car late one evening for the following morning and was a little worried it wasn't going to be there as I was booking through a third party website. I needn't have worried. The whole thing was incredibly painless. Thank you.