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Car received was not as reserved

Norway

Reviewed: Tue, Aug 29, 2023

About Budget: 7.0 /10

The car I received was not as promised. Despite the rental agent's claim that the car I initially wanted was no longer available at this location (then why even advertise it?), I was given a vehicle with a smaller trunk. I spent a frustrating 90 minutes arguing just to get a replacement that matched the trunk size of my original reservation. However, the car itself was good

About QEEQ: 10.0 /10

Reply by Qeeq:
Thanks for your review. The car group was made up according to its function、number of seats, etc. If was offered the downgraded car, please contact us at the counter immediately. Thanks for your feedback and look forward to seeing you next time.

Budget

Gardermoen Airport(OSL)

Oslo

Norway

Medium SUV | Skoda Enyaq Iv or similar

13-day rental

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Reviewed: Sat, Apr 13, 2024

“パンク修理代金がAXAの保険で補償されました”

About Budget: 7.0 /10

受け取りに非常に時間がかかりました。車両は新しく清潔で良かったです。道中でパンクしましたが、これは道路工事中の区間を走行したときに金属片が刺さったと思われ、車両の問題ではありません。返却時に駐車場の場所が非常に分かりにくく大変でした。

About QEEQ: 9.0 /10

予約はわかりやすくスムーズでした。現地でパンク修理をして修理代を支払いましたが、修理代はAXAの保険で全額補償されました。保険請求の手続きは、修理後に状況写真と領収書の写真をQEEQサポートにeメールしただけで、非常に簡単でした。 QEEQ.COMは車両予約時にAXAのフルカバー保険を購入でき、サポートの対応も良いので安心です。