great modern car, quick pickup and drop off, couldn't have been better

Actually, it's the same company as Sixt, they are sister companies.

The rental office was extremely shabby, dirty, and unprofessional. There were only three to five old cars parked in front. The staff had a very poor attitude. They were impatient and didn't provide the reserved car. Instead of apologizing, they mocked Chinese people, which led to bouts of laughter.

The car had many issues and the fuel tank was not completely full.

The order stated a full tank on return, but they charged 60 euros at pickup for a mandatory fuel purchase. Even though the rental contract mentioned a precharge, the staff clearly said it would not be refunded, so I didn't dare to return the car with a full tank.

All easy