Awful local office.
Rude staff. Inefficient. Understaffed.
FYI unreasonable requirements like SHOWING insurance certificate (other companies do not require this) and $13.99/day for tolls (when other companies charge $9)
But biggest issue was rude staff.
Girl who called herself “manager” had poor communication, and when I was aghast, she refused to rent me the car.
Fine, but she also refused to give me refund.
And she supplied me with 2 phone numbers, neither of which worked. I called both eight in front of her.
When I pointed this out, she didn’t care and said to leave.
She kept my money and gave me no car and no one to contact.
It was so bad I actually took video of the process bc no one would believe it was so bad .
After completing the paperwork and being told that the coverage on my BMW M6 wasn't enough to cover the Nissan compact I was renting, the agent tried to tell me I HAD to get their insurance. I had called my insurance company (USAA) before my trip and they assured me my coverage was sufficient. When I told the agent (W. Curri) I would check with my credit card company to make sure everything was legit, he said he would not rent me the car and pulled back all of the paperwork. Leaving me stranded and scrambling for another car. I will NEVER do business with this company again and if asked, I will tell any/everybody about my horrible experience with them.
“Insurance was jacked up forcing additional coverage. 300000 minimal”
About RIGHT CARS:3.3/10
Never use them again.
Forcing additional fees
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Customer Service
They’re BIG TROUBLE
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