The staff at the THRIFTY office were rude, claimed there was no reservation from Zuzuche, and tried to charge me exorbitant rates for a new rental. This ordeal lasted nearly 2 hours. During an emergency, I called the office several times but received no answer. After my car was towed to their location, they fraudulently claimed the car was a total loss and charged my credit card $14,500 without my presence or consent. The company exploits foreign tourists who are unfamiliar with the area, have limited time, and do not speak Spanish, engaging in deceit and extortion. Such actions are despicable, showing a complete lack of basic professional ethics, and they should not serve Chinese tourists. I strongly urge relevant authorities to conduct a thorough investigation into this company’s malpractice and protect the interests of Chinese tourists.

I had to purchase extra insurance. It felt as a scam because I had already purchased insurance from qeeq.