The provided pickup address was hard to find. There should be an additional phone number for the store. It took a lot of effort to find the store, and when I did, they had no record of my reservation. The printed pickup receipt didn’t fully show the rental details, and I had to open my rental webpage online to show the staff before the issue was resolved. However, the return process was much better; it was quick, and when they heard we needed to get to KLIA2, they offered a free ride. The staff were very friendly.