Long waiting time. Rough service. The return location was not clearly explained (such as providing a map), and it wasn't mentioned that there was a gas station at the return point. There was no room for negotiation regarding minor scratches on the vehicle, for which responsibility was unclear and as we were rushing to catch a flight, we had to accept responsibility passively. Moreover, they did not provide specific details on the charges, such as items, amounts, and basis for charges in a timely manner, which affected our ability to claim insurance.