I had a discussion at return, as they inspected the car and told me all is OK, then they charged me for missing fuel. I was still in airport so I went back to the office in parking and I was told indicator was missing a line. I shown them the receipt of refuelling which was consistent with the km of the rental, and told them the gun was clicking out showing full tank and indicator was probably faulty.
Only after a long discussion with another employee the charge was removed from my invoice.
“Rental was ok, only the people at the counter should had let me know that it was another vehicle.”
About Hertz:7.0/10
Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva.
It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips.
Also insurance cost higher...
The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car.
About QEEQ:8.0/10
Did not used nor knew about Price Drop Protector... I will try the app next time.
reservation was ok.
ME dieron un coche inferior al reservado y AUTOMATICO y yo habia reservado MANUAL y me engañaron me dijeron que me daban un manual de categoria inferior y cuando llegue al parking despues de discutir me habian dado un coche inferior y AUTOMATICO
Super friendly staff - great Car and very helpful when we reported that we had the wrong charging cable in the car (could have been checked prior, though)
After return Hertz have said they have raised a damage incident for INTERNAL DRIVER AREA. I have no idea what this means as I can't get hold of them and they won't disclose details of any supposed damage. When I left the car, the driver area was intact, undamaged and fully functional. I don't think Hertz Perth Airport are particularly diligent as the renter before me had to swap out her vehicle as the vehicle they gave her had been vomitted in and she said she was dry retching from the stench.
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