It's okay

The staff was quite friendly and patient with us, even though our English wasn't great.

1. Even without prepayment, there were no issues picking up the car. 2. The car was reliable, it had about 15,000 km on it, and there were no problems during my 2,400 km trip over ten days. 3. I accidentally scratched the car lightly, but since I had insurance, the return process went smoothly, and I haven't heard anything about it since.

Picking up and returning the car was very convenient, and the staff's attitude was very good.

The location is fairly easy to find. If you come out of T1 at Prague Airport, it's the building directly opposite the main entrance. I booked a Golf but got a Yeti instead. The car was very new and overall pretty good. Due to driving to Austria and Hungary, they charged me a 42-euro border-crossing fee. This fee is my only concern as my friends who have previously driven in Europe never mentioned such a charge. I'm also wondering if this fee would apply if you didn't indicate your intention to drive to other countries when renting the car.