It was a terrible experience. I booked a car from downtown, but when I called, the staff told me they had closed the location but could send a car from the airport to my hotel. I told them my hotel was far from downtown but I was in downtown at that time. Unfortunately, their English was not good enough to understand me. They asked me to go back to the hotel and wait, but after waiting for 1.5 hours, they told me they couldn't do it unless I paid an extra charge! I could have waited in downtown if they had asked. Then they just canceled the booking without any communication. When I called back, they said they couldn't speak English! Thankfully, the hotel staff helped us book another car, but it completely ruined the day! And their attitude was awful.