Satisfied

Not as convenient as in Europe

I had contacted Europcar prior to my arrival and they had assured that the process will be smooth. Their representative Mr. Nilantha was supportive during the handover and takeover process which went smooth. Sri Lanka is currently facing an issue with fuel and i suggest customers to plan their trips accordingly.

Booking process was easy and I received the value for money experience as expected. Customer service was excellent as they had called me to ask if the return of the vehicle was smooth.II hhad faced an issue which was lack of communication and wanted qeeq to help me out with any contact details to handover. Unfortunately I was sent with the generic details and that wasn't helpful. Overall experience was great and sure I'll be using your services next time.

They gave me the wrong (downgrade) car. I am still waiting for a reply to my complaint.

Booked car was compact class (Toyota Aqua), but was given car from class mini (Perodua Bezza). And the staff of rental told us that it's better car. It was a blatant lie! So we paid more for worse car! It was disgusting! Rental is fully scammers. The car was in terrible condition: big dents, tire tread completely erased, dirt in the car, car suspention problems... They use the fact that you have nowhere to go because you need a car and pretend they don’t understand your English. If you book their car, be careful, insist on your own and check everything very carefully. Finally I have to say that it is not a real Europcar, all cars are given from local rental SR rent a car. So be very careful booking car in this area.