The lady at the rental counter was very impatient. There were various instructions on the desk, and she didn't bother to point them out. She didn't explain how to pick up the car, leaving us to figure it out ourselves.

The car AVIS provided was very different from the one I had reserved. The car was in poor condition overall. We were in a hurry to pick up the car and get on the road, so we didn't notice that the engine belt was very tight until after we started driving. On the highway, the car couldn’t reach a speed of 100 km/h. Because we were rushing, we didn’t ask for a replacement. Upon returning the car, they claimed that the jack in the trunk was missing. We explained that they didn’t thoroughly check the items on the checklist when we picked up the car, and they didn’t charge us extra. (Interestingly, we rented two cars, and though we saw the jack in the other car when returning it, it wasn’t there when they checked.) In the end, the issue was resolved smoothly. My friend rented a car through QEEQ later and after returning it at the airport, the rental company provided free transportation to the airport, which was a nice gesture since the return location was a bit far from the terminal.

Pick up took forever. It was like they were not expecting me.

The rental is in easy to find place.

They did not cancel the USD700 deposit automatically; I had to call and ask them to cancel it.

Booking platform is good, easy to use; price was great, information was complete. I used the service to ask them to contact AVIS for the deposit problem, but did not hear back from them.