Very good experience. Initially, we were given a small car for four people with five large pieces of luggage, but they quickly changed it to a car with a large trunk, which made everything much easier.
The lady at the rental counter was very impatient. There were various instructions on the desk, and she didn't bother to point them out. She didn't explain how to pick up the car, leaving us to figure it out ourselves.
In contrast to other car rental agencies, AVIS still uses plenty of paper. This spends time at the counter (I waited 40 minutes at the counter, although I was second in the line) and is also less safe. For instance, instead of SMSing the immobilizer's code, they write it on a little piece of paper within the car itself, thus making the car more vulnerable to theft.
About QEEQ:10.0/10
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