We were supposed to get a saloon car but they didn't have one so we had to make do with large pick up truck.
We told them we wanted a car or even a SUV but they wouldn't entertain us.
The girl at Avis was very unhelpful. We managed to go to Avis office in Kissimmee the following evening and they exchanged the truck for a saloon car.
However the saloon car then became faulty with all electrics closing down. So no blinkers and nothing showing on dashboard. Very frightening. We had to go back again the next day and eventually got a small SUV. Terrible service from Avis at MCO.
First time user. Was initially skeptical, as booked price was considerably lower than others. However, research online calmed my nervousness about QEEQ--lots of positive reviews. And the entire process could not have been smoother. A satisfied customer!
“Nos parece un engaño que por tener un poco de arena nos quiten 50$.”
About AVIS:4.0/10
En la devolución teniamos un poco de arena en el coche y por ese motivo nos han robado 50$ en nuestra opinión demasiado. Por otro lado el aparca coches de avis muy antipatico. No nos ayudo en nada.
“Siempre alquilamos. Dudo que de no resolverse lo planteado volvamos a hacerlo por esta plataforma”
About AVIS:8.0/10
El coche estuvo bien. No me reconocieron la cobertura de seguro contrata a través de QEEQ por tanto me volvieron a cobrar el seguro
About QEEQ:10.0/10
La plataforma está ok pero el problema que tuvimos con la cobertura de seguro teniendo que pagarla dos veces empaño la experiencia. Fue un momento engorroso y molesto.
“Rental pickup and drop offs went smoothly, but final billing has been a disaster!”
About AVIS:10.0/10
Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.
About QEEQ:8.0/10
I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.
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