Decent

We rented a seven-seater car, but upon arrival, we were told they didn't have any and had to switch us to a nine-seater Ford, which no one dared to drive. They didn't notify us via email beforehand either... When asked about toll fees, we weren't informed that a nine-seater requires a higher grade of toll pass, causing us to buy the wrong one... When returning the car, they made us contact the toll company ourselves to correct it... This completely disrupted our trip and wasted our time.

The process was very fast. I just filled out a deposit form for 1000 Euros, checked the car's condition myself, and drove off if there were no issues. Returning the car was also very quick. I was waiting for a bus at the opposite side of the street when the deposit was refunded.

Didn't get the reserved BMW, got an Opel instead. Next time I'll just book a cheaper one.

The front desk staff were friendly but understaffed, leading to a long wait when picking up the car. The GPS was difficult to use as it was in English despite our reservation for a Chinese one. The GPS wasn't updated, which delayed our departure by 40 minutes. When returning the car, the GPS malfunctioned, so we had to take a taxi back to the drop-off point, arriving at 3:20 PM. By the time we arrived, the office was closed. Luckily, we encountered someone who instructed us to leave the keys, documents, and fuel receipt in a metal box. The car had no damages. In the morning, we were charged 1000 euros as a deposit on our credit card. When will this amount be refunded in full?