3 days self-driving tour around Nadi and Suva.

Not at the airport, poor attitude, additional credit card fee charged

I booked an automatic transmission online, but they gave me a manual transmission.

They did not provide the agreed model but gave me an old jeep instead. Soon after driving, the tire had problems. The Europcar staff personally replaced it with a Mitsubishi Pajero that had over 140,000 km, in poor condition with a lot of noise. It was night when I swapped the car, so I couldn't thoroughly check for damages or cleanliness. The staff assured me there was no issue unless there was major damage. On returning the car, another staff pointed out scratches and charged me FJD 25 for a car wash, even though I had taken insurance when picking up the car. The car's condition during return was no different from when I rented it.

Did not have booking. Then asked for cash and later wanted credit card details. Did not use this service

We rented Medium SUV "Jeep Compass" 4 Doors or similar, the car is very old, the left and right rear mirror controller is bad, can not be controlled, the car is not clean, the car has many damage, the brakes are also Unsafe, less than 15 minutes from the airport to the hotel, the vehicle is very dangerous, immediately return to the airport to change the car, the car rental company is very unsafe for vehicle maintenance, very poor,,when I return the car at 05:30am，the counter is no staff on duty!!

Price good,,Everything was good