The service was excellent.

Short waiting time

No upselling, but there were too many customers, so it took an hour to get the car.

There was an issue during the rental process. The website stated that a translated document could be used, but the store required the use of Alamo's translation software. I had to go across the street to print it, costing me more than 3 dollars and wasting over an hour. Other than that, everything went smoothly. The car was a Buick Enclave, but the air conditioning was somewhat lacking.

Terrible customer service, we waited in chaos for more than an hour to pick up our car in downtown San Francisco. The staff appeared to be trying but there was no system in place meaning their efforts didnt really help. On dropping off our car we spent an hour ensuring that we didnt have to pay for a GPS system that we were never given. The car was cheap to rent, a new model (but dirty inside) but the inconvenience of pick up and drop off would ensure that I will never use Alamo again