ALAMO CAR RENTAL REVIEWS

Vehicle was in excellent condition.

All good

perfect check in and return. given choice of car from the lot which was only a short walk from the desk.

no issues. coupons did a great help. highly recommended

The whole process was easy and efficient. It was easier than I’ve done before in Spain

Easy to use platform with everything clearly explained

friendliest and most helpful staff of any rental I have used

The check in prodded was unbelievably easy - no forced sale of additional insurances or products - by far the best rental experience in 26 years of visiting. Drop off was really easy and straightforward.

No issues at all

Si bien se suponía que era un Golf o similar, en el lugar nos dijeron que no contaban con ese modelo en el local, por lo que nos entregaron un sedán, ni similar al tipo de vehículo reservado que correspondía a un hatchback, tampoco nos dieron alguna solución y eso que tenían otros vehículos similares en el local, pero solo se limitaron a entregarnos uno completamente distinto a lo reservado, además no respetaron el precio y nos cobraron más sin ninguna explicación.

The car was newer than expected, and it seemed the exterior and interior of the car had just been cleaned before the pickup, which was very good and not something to be taken for granted these days. Pickup was a bit long but probably the previous customer had some special issues which might not be the problem of the staff concerned. Some outstanding issue with the charges adjustment which are currently handled under the help of QEEQ Support Staff.

The outstanding issue was initially brought to the attention of QEEQ through the in-app customer support, but that seemed was not followed up. Subsequent email to the customer service was handled by QEEQ and a case was opened. Pending outcome, but appreciated the assistance from the support staff !!

Hey with free upgrade

Happy with prices

Personally I found the clutch pedal too close to the left side of the compartment. People with big feet might find the space between pedals too small.

i will work with Alamo again 100%

The vehicle exceeded our expectations

There were 6 people waiting for cars and 2 servers. However another member of staff helped us check in on the self service machine which was very quick

Happy with booking process

Car was upgraded to hi end SUV. Brand new ready fully fuelled and ready to go. Was fully covered with insurance.

Couldn't be happier. The whole experience was great. Had a very nice free upgrade thanks to diamond membership. Will use whenever I rent a car.

First, the instruction to get the car from airport has no detail. I have to ask few people to get to the bus stop to the rental car (Heathrow airort terminal 2) Second, the staff do not have the model I rented (Nissan Qashqai Automatic). He try to sell the larger car (Manual transmission which I can drive). But the upgrade price is much higher than I have to pay for the Nissan Qashqai, so I decide to get the similar car that I booked. So finally I got the Vauxhall Grand Land manual transmission. I feel sort of tricky that they do not have the model I booked the car and prrovide the lower car type (manual) to me. I also talk to my friend about this, he also got the similar problem from Alamo that can not provide the model he book annd the staff try to sell the upgrade to other model. Third, I did use the road side assistant due to flat tyre. The response is quick and professional.

I like price drop protector.

The staff were very helpful, kind and friendly. We r was a smith and hassle free experience.

Communication and support were excellent. Really impressed with the whole experience

Hicieron todo lo possible por ayudarnos

Good service, recommend it.

Qeeq has rebooked my rental as they have found a cheaper offer, this is excellent. The whole process was flawless as usual. I totally recommend this portal and I'm using it every time as the total price with the insurance is far lower than the competition!

Quite a disorderly queue at the counter which was very busy.

受け取り、返却はスムーズでした。車内も綺麗で快適に使用できました。

予約も分かりやすく簡単に予約出来ました。ドライバーの追加を日本語で問い合わせした際も丁寧な対応策をして頂きました。

They changed the car that I have already booked but everything was perfect and I did not feel any inconvenience

It was really easy to search and book. perfect