It took a long time to locate the car at Prague train station, but returning the car at the airport was extremely fast! We booked a seven-seater but got a five-seater, which was disappointing. Luckily, we were only five people. If there were six, it would have been impossible to fit.
We booked a mid-size luxury SUV, a Mercedes GLC, but we got a Hyundai Tucson instead. They told us it was the same class. How is Hyundai considered luxury? How are they in the same class? This is simply deceiving the customer!! It significantly, significantly, significantly affected the mood of our trip. It was terrible. We reported this to the customer service of the car rental platform. Their attitude was good, but there was no practical solution. They just said that the Czech car rental company insisted it was the same class, and there was nothing they could do. This was my first time using this rental platform, and I am very disappointed.
Showed up a day late and was told there were no cars. Prepaid full amount and insurance, no refund at all. You could charge me for one day's rental for being late, but taking everything is unreasonable since you didn’t reserve the car for me and I didn't cause any damage. Moreover, you didn't remind me to pick up the car. I won't use this company again.
Budget doesn't have a great reputation, so make sure to inspect the car carefully. Even if you have full insurance, issues can still arise. We found several scratches that weren't documented when we picked up the car and had the staff note them. However, when returning the car, we discovered scratches on the lower front windshield that we hadn't noticed earlier. We had driven for less than two days and hadn't hit anything, so we're just glad we had full insurance.
About QEEQ:10.0/10
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