Late arrival, language barrier, and the promised full tank was empty. After I strongly expressed my dissatisfaction, they gave me 100 to refuel myself. Unbelievable.

The car we booked was totally different from the one we received! We booked a Tiguan but were given a Duster. When we asked the rental company's staff, they said they didn't even have a Tiguan! They just put a picture there to deceive people! On the day we booked, the Duster was only around 200 per day, while the Tiguan was over 600 per day. If we'd known we were getting a Duster, we wouldn't have booked it for that much more; we could have saved thousands. When picking up the car, they promised to switch the car and deliver it to the hotel, but when we called the next day, nothing happened! This rental company is terrible.

No rating because I didn't even use their car.

Very professional company; the car was clean and ready.

There was one poor guy doing his best, with angry Russian customers before me and a car for us that we did not order. Poor information on where to find the car. The cooling system worked badly over time, but overall it was an OK experience