Trip to and from Sky Island from Edinburgh

They deliberately made it difficult because I didn't purchase additional insurance!

Although I had purchased full insurance from the rental company and prepared a credit card for the deposit, the staff kept pushing their insurance. Even after showing the English version of the contract stating I had full insurance, they refused to acknowledge it. When they tried to process the deposit pre-authorization, they made mistakes and it showed as failed. However, after calling my credit card bank, I confirmed that the first attempt was successful and had an authorization code. The car rental staff refused to verify this, seemingly forcing me to buy their insurance or they would cancel my reservation! It took two hours to finally get the car, greatly affecting my schedule. The pre-authorization occupied £1250 of my credit limit. Appealing this seems like a long wait. Extremely unsatisfactory!

The website mentioned a shuttle bus, but no one answered the phone after calling for over 10 minutes. When I complained in-store, the manager acted like there was no issue with the phone, blaming me instead.

They do not accept international credit cards without a chip and push for insurance sales. If you don't have a chip credit card, you must buy insurance to pick up the car.

Very poor service, they don't accept UnionPay cards, had to re-swipe the card for payment! It wasn't for the deposit either! If you only have a UnionPay card, sorry, either don't rent the car or add $1000! Car model downgraded, reserved a Volvo V60, got a Skoda Octavia Combi instead.